Version 2.0 - 2026-10-25. Replaces version 1.0 of 2026-08-22 (kept in the archive).
These terms are an agreement between you and Oleg Dorofeev, operating as SAGG / PrivateDeskAI, British Columbia, Canada ("we"). They cover the SAGG API and this website. When you register or top up your balance you tick a box to accept these Terms, the Privacy Policy and the Acceptable Use Policy. If you reach SAGG through an aggregator, the aggregator's terms also apply to you.
SAGG is an OpenAI-compatible API gateway. It sends your requests to AI model providers and tries another provider if one fails. We do not host or train models. The Privacy Policy explains who processes your requests.
The service is for professional and business use by people who are 18 or older. If you accept these Terms for a company, you confirm you may bind it.
The service is provided "as is" and "as available". We give no uptime, speed or capacity promise and no service level agreement (SLA). Failover lowers the chance of a failed request but does not remove it. We do not promise that answers are correct, complete or fit for your purpose. The numbers on our benchmarks page describe tests on given days. They are not promises.
Keep your API keys secret. You are responsible for all use of your keys. If a key leaks, tell us at once and ask us to revoke it. You are responsible for your own customers and users if you resell access.
You must follow the Acceptable Use Policy. You must also follow the licence of the model and the terms of the providers that serve your requests.
We claim no rights in your requests or in the answers. Your rights in the answers depend on the model licence and the law. You confirm that you have the right to send what you send. Do not send the kinds of data the Privacy Policy forbids. We give no zero-retention, "no training" or data processing agreement promise (see the Privacy Policy).
Prices are shown on the pricing page and in the checkout. The price in force when a request is served applies. If we raise prices, we tell registered customers before the new price starts.
You prepay a balance. The balance does not expire. A request is charged only for what you actually received: we do not charge for answers that were not delivered, and a stream that ends with an error is not charged. If you cancel a stream, you pay only for what was delivered.
You are responsible for the taxes that apply to you. If we become required to collect tax, we will say so in advance and show it at checkout.
Refunds are described in the Refund and Billing Policy.
We may suspend or close an account at once and without refund if you abuse the service or break these Terms. We may also close an account for any other reason; then we return the unused balance as described in the Refund and Billing Policy. You may stop using the service at any time and ask us to close your account.
As far as the law allows, our total liability for any claim linked to the service is limited to the amount you paid us in the 30 days before the event that led to the claim. We are not liable for indirect or consequential loss, lost profit, or lost data, including loss caused by an interruption, a wrong answer or a failure of a provider. Nothing here limits liability that cannot be limited by law.
The laws of British Columbia and the federal laws of Canada that apply there govern these Terms. The courts of British Columbia decide disputes, except where the law gives you the right to go to another court.
Each version of these Terms has a number and a date. Old versions are in the archive. If we make a change that is not in your favour, we e-mail registered customers at least 14 days before it starts. If you do not agree, you can stop using the service and ask for the unused balance. Other changes start when we publish them.
support@privatedeskai.com