SAGG Support

Version 1.0 - 2026-10-25.

Write to support@privatedeskai.com. This is the only support channel. We do not offer a phone line or chat.

We answer when we can, usually within 2 working days. This is a goal, not a promise, and there is no service level agreement (SLA).

What to include

• the date and time of the problem, with the time zone;
• the X-Request-ID from the response headers of the request (every response has one);
• the line you used (Standard or Super Deal) and the model name;
• what you sent in general terms and what you expected. Do not send secrets, API keys or personal data.

Before you write

• The status page shows whether the lines are working now.
• The API documentation and the compatibility page explain errors and parameters.
• Security problems go to security@privatedeskai.com, abuse reports to abuse@privatedeskai.com.

Changes in this version

• 1.0 (2026-10-25): first version.