SAGG Refund and Billing Policy

Version 1.0 - 2026-10-25. First version. It replaces the one-line refund sentence of the Terms of 2026-08-22.

1. What you pay for

You prepay a balance. The balance does not expire. A request is charged only for what you actually received:

• an answer that was not delivered to you is not charged;
• a stream that ends with an error is not charged;
• if you cancel a stream, you pay only for what had been delivered;
• a normal answer is charged for its tokens.

2. Refund of the unused balance

You can ask for the unused part of your prepaid balance back. We pay it back within 30 days of your request, minus the fees of the payment system. Used balance is not refunded.

If we close your account without a reason of abuse, we return the unused balance in the same way.

3. Disputing a charge

If you think a charge is wrong, write to support@privatedeskai.com within 30 days of the charge. Please give the date and time, the X-Request-ID if you have it, and what you expected. We look at our billing record for that request and tell you the result and the reason. If the charge was wrong, we credit your balance or refund it.

4. Taxes

Prices are shown at checkout. You are responsible for the taxes that apply to you. If we become required to collect tax, we will say so in advance.

5. Changes

Each version has a number and a date; old versions are in the archive.

Changes in this version

• 1.0 (2026-10-25): first version.